American Heart Association - Administration Jobs

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Job Information

American Heart Association Customer Service Representative in Austin, Texas


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.


The American Heart Association (AHA) has an excellent opportunity for a Customer Service Representative in our Austin office. This position will manage customer donor records, enter donor and donation information into the customer databases – Siebel, and Auction Pay, build donor receipts, run reports, and provide direct field support – such as Customer Service, training, and troubleshooting issues.

Essential Job Duties:

  • Enter general and event donations into the event system, generate receipts as necessary and mail to donors.

  • Serve as a resource to staff and donors when questions about donor gifts arise.

  • Participate in ensuring excellent data quality and the integrity of the database.

  • Enter all types of customer data in a timely and accurate manner and in accordance with data entry standards.

  • Provide event, database, and customer support.

  • Train and support staff throughout the organization on internal customer databases.

  • Liaison between field staff and vendors


Want to help get your resume to the top? Take a look at the experience we require:

  • High school diploma or GED equivalent required; BA Marketing or Communications preferred. 1-year related experience. Background in event management and planning is a plus.

  • 1-year experience providing excellent customer service, effective oral communications to both internal and external customers, including conversing by telephone and concise, effective written communications.

  • 1-year demonstrated office administration skills, including filing, data entry using computerized record-keeping, copying, telephone etiquette, purchasing procedures, and computer equipment, as well as postal rules and regulations. Ability to operate typical office equipment, i.e., copier, printer, telephone, postage machine, postage scale, etc.

  • Must have intermediate skills with Microsoft Office 2016 including Word, Outlook, PowerPoint, Excel, accounting, database management, and HTML/Website maintenance. MS Office skills are subject to testing. Advanced knowledge and skill with these programs is preferred. Experience with Microsoft Dynamics is preferred.

  • Strong interpersonal skills and the ability to work effectively with volunteers, staff, and the public as part of a team to participate in meetings and work in a team environment.

  • Lead projects from start to finish, including handling multiple tasks concurrently, determine top priorities, problem solve trouble areas, and meet all project and task deadlines. Including the ability to conceptualize and reason through problems, make effective decisions and develop alternative solutions

  • Willingness to work irregular hours and attend meetings beyond the framework of the normal working schedule; travel as necessary.

  • Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation and transport meeting materials and other supplies to and from meetings.

  • Must be at least 18 years old

Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those deemed most qualified will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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EOE Protected Veterans/Persons with Disabilities

Location US-TX-Austin

Posted Date 3 weeks ago (1/29/2020 1:26 PM)

Requisition ID 2020-5685

Job Family Group Business Operations

Job Category Administrative/Clerical

Location: Austin, TX