American Heart Association Customer Strategies - Project Coordinator in Austin, Texas
Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?
Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!
This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
The American Heart Association (AHA) has an excellent opportunity for a Customer Service Rep-Project Coordinator in our Austin office. This position will enhance the department through proactive orchestration of systems and staff - utilizing campaign timelines, established processes, and staff resources - to meet project requests. This position enters and manages customer donor records, finds technical issue resolutions, and supports the department through excellent customer service.
Essential Job Duties:
Be a centralized liaison for Customer Service Manager, recommending project implementation needs within the Customer Strategies department
Oversee specific projects as needed based on Customer Service Manager direction
Works closely with Customer Service Manager to ensure all projects were completed – utilization of appropriate staff, processes, and adhered to established data entry standards
Uses critical thinking to continually review projects for improvements utilizing data and feedback.
Responsible for recommending enhancements to projects to ensure cost savings.
Support Customer Service Manager in creating awareness to streamline processes utilizing established relationships and identifying new connections
Model, train, and support staff on optimizing internal customer databases – Luminate, Dynamics, Greater Giving, digital online platforms, etc.
Participate in ensuring excellent data quality and the integrity of the database.
Enter all types of customer data in a timely and accurate manner and in accordance with data entry standards.
Provide excellent customer service
Serve as a resource to staff and donors when questions about donor experience
Liaison between field staff and vendors
Want to help get your resume to the top? Take a look at the experience we require:
Knowledge of standard office procedures, telephone etiquette, record keeping, filing, data entry formats for computerized record keeping, purchasing procedures and systems, as well as postal rules and regulations.
Skill in providing excellent customer service, effective oral communications with both internal and external customers, including conversing by telephone;effective written communications, including business writing, clear and concise narrative reports and evaluations; skill in PC and computer equipment including word processing, accounting, data base management, spreadsheets and software applications, HTML/Website maintenance. Web applications and Siebel a plus.
Ability to work and interact with professional and lay volunteers, staff and public with sufficient maturity, judgment, initiative, confidence and poise; to participate in meetings, work in a team environment; to conceptualize, reason through problems, make effective decisions and develop alternative solutions; to operate typical office equipment, i.e., copier, printer, fax, telephone, postage machine, postage scale, etc.;to lift and transport meeting materials and other supplies to and from meetings; willingness to work irregular hours and attend meetings beyond the framework of the normal working schedule; travel as necessary.
Ability to manage projects from start to finish, including managing multiple tasks concurrently, determine top priorities, problem solve trouble areas, and meet all project and task deadlines.
High school diploma or GED equivalent required; BA Marketing or Communications preferred. 1-3 years related experience. Backgroundin event management and planning.
Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation
Must have at least basic knowledge and skill with Microsoft Office 2007 used for word processing, email, presentations, and spreadsheets. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.
Must be at least 18 years old
Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those deemed most qualified will be contacted to interview.
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE Protected Veterans/Persons with Disabilities
Posted Date 3 weeks ago (1/29/2020 6:49 PM)
Requisition ID 2020-5650
Job Family Group Customer Engagement
Job Category Administrative/Clerical
Location: Austin, TX