American Heart Association Data Processing Coordinator, Strategic Development in Burlingame, California

Overview

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

Responsibilities

This position is a member of our Strategic Development Team which is known for providing outstanding support to divisions across our ten-state affiliate. Primary responsibilities include supporting fundraising campaign operations, data processing and business processes in compliance with all policies, fiscal standards and regulatory requirements. This is highly detail-oriented work and consistently meeting timelines, managing accuracy standards and data integrity and maintaining the security of all donor and customer information are essential.

Functions include:

Data Management and Receipting

Create and edit Accounts, Contacts, Opportunities, Donations, and other records to ensure high-quality data. Adhere to standards and timelines referenced in Data Quality plan. Conduct ongoing and ad-hoc data-quality projects across multiple systems. Receipts, and other forms of correspondence, are accurately prepared and mailed according to specified procedures.

General Support

Manage incoming customer requests, assist as needed with special projects, online customer support, CRM special projects, event website builds and updates, credit card processing, centralized office Support initiatives/projects.

Data Reporting

Prepare and complete standard and ad-hoc reports correctly and within agreed upon timeframes. Reports are reviewed for accuracy before being published. Proper formatting procedures are used to ensure consistent and accurate format.

Accounting & Finance Processes

Serve as the back-up for accounting and finance processes with responsibility for accurately processing donations received. As needed, help coordinate and administer the preparation, processing, reporting and tracking of incoming mail and all financial contributions accurately, timely and completely in accordance with established guidelines and fiscal standards.

Value-Added Projects

Assist the American Heart Association outside the scope of employee’s primary objectives. Activities that serve the AHA’s overall organizational objectives and strategic plan. Demonstrate involvement in various activities during the year.

Qualifications

  • Highly effective interpersonal and customer service skills with demonstrated ability to respond and meet a wide variety of requests in a professional, courteous and accurate manner.

  • Advanced proficiency in Microsoft Office (Word, Excel, Outlook)

  • Advanced proficiency in Customer Relationship Management systems including data entry and reporting.

  • High degree of detail-orientation in completing routine and more complex projects.

  • Experience with financial reporting and budgeting

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife EOE Minorities/Females/Protected Veterans/Persons with Disabilities

This position is eligible for the Western States Affiliate Employee Referral Program. Details are available to current American Heart Association employees in the Employee Manual and from HR.

Requisition ID 2018-3557

Job Family Group Business Operations

Job Category Administrative/Clerical