American Heart Association RQI Partners - Impact Manager, Veteran's Affairs in Charlotte, North Carolina
Impact Manager - Veteran's Affairs
Seeking candidates near the following locations:
“RQI Partners, LLC is a partnership between the American Heart Association and Laerdal Medical. Our company is focused on delivering innovative resuscitation solutions that support our vision to eliminate preventable and unexpected cardiac arrest deaths.
We are passionate about, and dedicated to, helping save lives through programs, products and solutions that are grounded in evidence-based science and educational principles. RQI Partners is committed to continuous learning and a passion for excellence; therefore, we are designing resuscitation quality improvement systems that will dramatically enhance patient outcomes across healthcare systems. We are creating a new standard of care that shifts resuscitation practice from course completion to everyday competence.”
Customer Success - Guarantee the success of designated Veterans Health Administration accounts that have an RQI Portfolio implementation, including adoption and expansion opportunities.
Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
Customer Success - Ensure customers in designated accounts maximize opportunities to help save lives in using RQIP portfolio.
Program & Mission –Embrace the “why” and “how” behind the RQIP mission of saving more lives and be able engage with key customer leadership in joining the RQI journey.
Program Competence – Ensure mastery of the features, functionality and sales methods related to the RQI Portfolio.
Customer Trust - Build and secure trust and confidence with all key personnel in designated customer accounts.
Competence Development - Support the development of employee resuscitation competence in designated accounts.
Return on Investment - Assist designated accounts in understanding and reporting the value and cost savings of their RQI program.
Program Adoption – Ensure customers maximize the adoption of the RQI Portfolio in the designated accounts.
Implementations – Undertake successful implementations at customer sites and educate administrators and super users.
Analytical Tools - Ensure customers are able to use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.
Utilization Targets - Meet the adoption and customer satisfaction targets in the designated accounts.
Required Skills and Competencies
Bachelor's degree in nursing, life sciences or business.
8-10 years nursing experience, ideally with the VA, with consistent achievement of goals.
5-8 years of experience as nurse educator.
Ability to travel - 3-4 overnights each week to cover assigned accounts effectively.
Ability to lift and carry 70 pounds on a regular basis.
Valid Driver’s License.
EOE Minorities/Females/Protected Veterans/Persons with Disabilities
Requisition ID 2019-4636
Job Family Group Business Operations
Job Category Accounting/Finance/Audit
Additional Locations US-NC-Charlotte | US-VA-Arlington | US-MD-Baltimore
Location: Charlotte, NC