American Heart Association Application Analyst, Niche Systems in Dallas, Texas
Are you ready to join an organization where you can make an extraordinary impact every day?
Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.
This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.
The American Heart Association (AHA) has an excellent opportunity for an Application Analyst, Niche Systems in our National Center office located in Dallas, Texas
Essential Job Duties:
Provides analysis and administration of assigned application(s) on Microsoft Operating System or web-based Software as a Service (SaaS) application(s) across AHA. Assigned application(s) may include SharePoint, JD Edwards Enterprise One; Blackbaud, Nation Builder, E-Mail Marketing, Workday, Luminate, Greater Giving, Salesforce, etc.
Provides tier 3 service and support through Service Request Management for assigned application(s). Oversees security access and administration for users.
Plans and organizes application configuration and modification projects including gathering business requirements, identifying resources, and participating in scheduling and implementation.
Troubleshoots and conducts technical analysis to resolve problems with assigned application(s.
Conducts quality assurance and testing during upgrade releases and ensures the AHA customization remains intact. Identifies and resolves issues with new code or releases.
Identifies and documents assigned application best practices. Analyzes data and reports to ensure application data quality.
Leads Power User Group to ensure business understanding and user alignment with assigned application best practices and standards. Provides training to users and lower level application analysts.
Escalates issues and concerns to management, application vendor or developer(s) to resolve.
Want to help get your resume to the top? Take a look at the experience we require:
Bachelor's Degree in Information Systems, Computer Science, related area or equivalent work experience.
Minimum of three (3) years of experience with business application support, management and administration.
Experience training or documenting end-user support.
Comprehensive understanding and knowledge of technology and languages behind assigned application.
Ability to communicate and coach application users with advanced customer service skills.
Here are some of the preferred skills we are looking for:
- Proficient understanding of project management role.
So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases?
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife
EOE Minorities/Females/Protected Veterans/Persons with Disabilities
Posted Date 1 month ago (10/25/2019 12:56 PM)
Requisition ID 2019-5263
Job Family Group Business Operations
Job Category Information Technologies
Location: Dallas, TX