American Heart Association Collections Specialist in Dallas, Texas
Are you ready to join an organization where you can make an extraordinary impact every day?
Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.
This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.
The American Heart Association has an excellent opportunity for a Collections Specialist in our Emergency Cardiovascular Care (ECC) department based out of National Center office located in Dallas, TX! This individual will be responsible for conducting and improving the collections process in collaboration with AHA Finance. Responsible for serving as the collection’s liaison with third party Fulfillment Service Provider. Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency, while exhibiting professionalism and trustworthiness.
Performs and improves on the collections process for ECC Distribution customers.Acts as liaison between AHA Finance and the AHA fulfillment service provider
Reviews and monitors assigned accounts and all applicable collection reports for collection efforts
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Identifies issues attributing to account delinquency and discusses them with management
Makes required outbound collection calls and emails in a professional manner while keeping and improving customer relations. Works with FSP vendor to collect customer payments in accordance with payment due dates. Provides timely follow-up on payment arrangements.
Builds and submits required government and other organization customer compliance reports to ensure prompt payment
Handles requests for bids and assists with quote documents
Assists AHA finance with processing credit applications as necessary
Two (2) years of corporate collections experience including interaction with a large customer base
Strong communication, problem solving, negotiating and analytical skills
Proficiency in Microsoft Office including Excel, Word and Access
Must have attention to detail with an eye for accuracy
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
One (1) year of JD Edwards E1 or other financial system experience
One (1) year of Netsuite or related experience
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE Minorities/Females/Protected Veterans/Persons with Disabilities
Requisition ID 2019-4288
Job Family Group Business Operations
Job Category Administrative/Clerical