American Heart Association - Administration Jobs

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Job Information

American Heart Association Customer Care Representative in Richardson, Texas

Overview

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

Responsibilities

The American Heart Association (AHA)/American Stroke Association (ASA), selected over the last six years as one of the best Nonprofits to work for (#3 in 2015) has an excellent opportunity for a Customer Care Representative II in our National Engagement Center office located in Richardson, TX. The pay rate for this position is $16.50/hr and the start date will be Monday, July 15th.

Training begins on July 15 and ends September 27. It is a requirement to attend all training classes.

Major Responsibilities:

  • Respond to customer inquiries and problems by telephone about heart disease, stroke, cardio pulmonary resuscitation (CPR) classes, charitable estate planning direct marketing and revenue programs while maintaining a high level of productivity based on performance goals.

  • Provide information in response to questions about healthy living, advocacy, charitable estate planning, direct marketing, local office referral, revenue programs, science, stroke, and CPR while maintaining a high level of productivity based on standards and performance goals.

  • Cultivate customer and partner relationships by promoting AHA/ASA programs.

  • Provide information to develop and change the customer’s mindset and behaviors regarding cardiovascular disease and stroke that will build relationships and increase customer satisfaction and loyalty.

  • Create conversations that encourages customers to donate to the organization, thus contributing to revenue generation and long-lasting donor relationships. Customer calls are non-routine, non-scripted that often require Internet research and personalized responses. Conversations may include inside sales to promote AHA revenue generation activities.

  • Input customer information into a Microsoft Dynamics database.

Qualifications

Want to help get your resume to the top? Here is the experience we require:

  • High School diploma orequivalent required.

  • At least six months’ customer service or call center experience, including managing accounts/clients, demonstrating strong customer satisfaction focus; a passion to help others in a similar environment, as well as proven experience thriving in a high call volume work environment.

  • Demonstrated multi-tasking efficiency in computer and internet navigation, managing multiple resources including a variety of websites, data entry screens, resource guides and contact interaction applications.

  • Exceptional communication skills, both verbal and written.

  • Superior listening skills, adept at probing and questioning to uncover caller’s underlying needs in a sensitive manner.

  • Excellent typing skills.

  • Ability to read and understand procedures and manuals.

  • Critical thinking and problem-solving skills to delight our customers.

  • Must be able to worka flexible schedule including weekends and holidays as needed. A schedule may start as early as 6:45am or end as late as 9:15pm.

Preferred skills:

  • College degree, preferred.

  • Bilingual (Spanish) is highly desired

  • Interest andknowledge in health, fitness or nutrition.

  • Familiarity withmedical terminology and pronunciation.

  • Knowledge of theAmerican Heart Association and the American Stroke Association

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2018-2540

Job Family Group Customer Engagement

Job Category Administrative/Clerical

Additional Locations US-TX-Dallas | US-TX-Richardson

American Heart Association
Equal Opportunity Employer

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