American Heart Association Support Specialist in Richardson, Texas

Overview

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

Responsibilities

This position provides hardware and software support for AHA National Center and Affiliate staff via phone, email and online. Documents processes and provides end user education and remote focus sessions. Maintains and complies with American Heart Association business, hardware and software standards. Staff must learn new systems and support methods as introduced. Strong Customer service skills are required and staff are responsible to keep current with technology trends.

Essential Job Duties:

  • Provide phone support to National Center and affiliate AHA staff for hardware, software and Enterprise application issues. Perform trouble shooting for desktops, laptops, printers, mobile devices and other supported products.

  • Addresses operational functionality for computer use.

  • Provide clear and thorough documentation using Cherwell Service Management for reported incidents and problems.

  • Works with appropriate Business Technology and/or business groups to resolve issues reported to Business Technology support

  • Provides call follow-up for all open calls.

Qualifications

  • Help Desk/Call Center experience

  • Technical skills supporting such applications as MS Windows software, Internet Explorer, and other non-Microsoft applications on client computers

  • VPN, networking experience

  • Active Directory

  • Laptop/Desktop/Printer/Telephone troubleshooting experience.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2018-2557

Job Family Group Business Operations

Job Category Information Technologies