American Heart Association Development Strategy and Operations Specialist in Waltham, Massachusetts

Development Strategy and Operations Specialist

Job Locations US-MA-Waltham Posted Date 3 weeks ago (3 weeks ago) Requisition ID 2018-3020 Job Family Group Fundraising/Direct Sales Job Category Administrative/Clerical


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


The Founders Affiliate of the American Heart Association is recruiting for a Development Strategies - Operations Specialist to be based in our Waltham, MA office.

This position will provide high level administrative support of the local board’s fundraising and health-related activities; and local revenue generation and health improvement activities; while supporting the event and program staff by providing training, guidance and resources and sharing expertise in administrative services and volunteer recruitment and management.

Your Key Responsibilities will include but not be limited to:

Market and Volunteer Support:

  • Collaborate with event and program managers to identify volunteer/staff needs for day-of-event activities and office support;

  • Aid event staff to determine volunteer assignments, shift times and number of volunteers needed;

  • Establish and maintain tools for tracking assignments, volunteers and recruitment activities;

  • Assist event teams in volunteer recruitment using online tools, agency contacts, community service organizations, schools and other resources;

  • Engage existing and prospective volunteers through regular communication including announcements of opportunities, event updates and instructions and post-event thank you messages and requests for feedback;

  • Direct volunteers at events to assigned activities and team leaders;

  • Coordinate activities for volunteers providing community impact support via Health Strategy staff. Manage scheduling and ensure availability of projects;

  • Increase volunteer retention by matching volunteer skills and interests to assigned tasks and establishing relationships with key volunteers;

  • Solicit feedback from staff and team leaders regarding effectiveness of volunteers and make adjustments as needed.

Division Board Support:

  • Manage online resources for board members including calendar of events, meeting materials and Gold Standard Board (GSB) reports and tracking documents;

  • Research board member and top 25 company fundraising and health participation; maintain up-to-date tracking reports and inform Executive Director of status on GSB criteria achievement;

  • Serve as liaison with AHA development, community health and marketing staff to obtain updates and information for GSB reporting as well as periodic board communications and agenda development;

  • Manage GSB SharePoint tool and ensure accuracy of application submission;

  • Maintain board rosters in Dynamics, SharePoint, Outlook distribution lists;

  • Assist with coordination of board committees;

  • Schedule board and committee meetings, conference calls and individual meetings for Executive Director, Vice Presidents of Health Equity Strategies or Development;

  • Assist in the development of agendas, presentations, reports and other materials;

  • Design PowerPoint presentations, GSB tracking documents, financial reports, charts, graphs and other materials as needed;

  • Identify and prepare videos for presentation at meetings;

  • Prepare meeting packets;

  • Arrange for and set up venue, meals, refreshments, audio visual, handouts and other meeting supplies;

  • Track and confirm meeting attendance ;

  • Draft and distribute meeting minutes;

  • Assist Executive Director with board communications including development of topics and drafting and editing email messaging;

  • Design, update and maintain orientation handbook and resource materials for new board members.

Administrative Responsibilities:

  • Internal and external requests acknowledged and/or turned around in 48 hours;

  • Expert of SharePoint – management and organization of files;

  • Proficiency in Microsoft Office Suite;

  • Ensure that all volunteer lists and rosters are up to date;

  • Enter and submit expense reports for Executive Director (ED), VP of Health Equity Strategies, & VP of Development (Sr. Leadership Team);

  • Assist Senior Leadership Team with calendar management and scheduling;

  • Develop internal agendas and other materials;

  • Prepare meeting materials and slide presentations;

  • Arrange for and set up venue, meals, refreshments, audio visual, handouts and other meeting supplies;

  • Assist ED with internal tracking, reporting, communications, research and general administrative tasks;

  • Serve as liaison between ED and AHA staff at the local, affiliate and national levels;

  • Aids ED in building a cohesive, results-oriented team by fostering a culture of professionalism and serving as a role model for staff across departments;

  • Track fiscal year actuals against goals; provide reports to event teams and management weekly and upon request;

  • Collect income projections from event teams; maintain projection tracker and submit bi-monthly reports to management;

  • Work closely with event and program staff to identify resources needed to achieve goals;

In this role, you will report to the Executive Director Development for the Boston Metro Market. This position serves as the right hand to the Executive Direct and must be able to exercise skilled judgement and initiative when ED is not readily accessible. Must have a solid understanding of AHA fundraising, field operation and business processes.


If this sounds like you, review the preferred skills we are looking for below: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Strong organizational and analytical skills

  • Knowledge of proven fundraising/sales support

  • Experience in consultation to staff over which there is no reporting relationship

  • Ability to manage group processes

  • Intermediate knowledge of Siebel, E1, IQ, BlackBaud, Greater Giving

  • Ability to form and develop strategic relationships

  • Proven ability to understand and navigate corporate cultures

  • Ability to learn and follow the strategic direction of the AHA

  • Able to plan and conduct meetings

  • Proven ability to work without close supervision

  • Ability to creatively explore new methods for achieving operational goals

  • Strong bottom-line mentality

  • Ability to work across business lines

  • Advanced computer and MicroSoft product knowledge

  • Strong working knowledge of event and fiscal data management systems

  • Experience working/communicating/problem solving with senior level executives

Education: Bachelor’s degree from an accredited university preferred. College coursework combined with related experience may be substituted for a degree. Related experience may be substituted as follows: 1 ½ years experience equates to 1 full time year of higher education.

Experience: Must have at least 5 years of experience in fundraising field support, (strongly preferred). Must have experience in data analysis and report interpretation. This experience may also count towards satisfying this position’s educational requirement.


Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

Our Rewards & Benefits package not only gives you the total benefits you want, but also goes above and beyond with innovative programs to develop your skills – helping you grow and thrive at the American Heart Association.

If you have questions related to the salary for this position, please feel free to e-mail me at .

While we can only contact/interview those applicants deemed most qualified for the position, w e do appreciate all applicants for their interest and effort in applying. In most cases you can expect to hear from us within one week from the receipt of your completed application.

Click on “Apply for this job online” to submit your online application or “Log back in!” if you are a returning applicant. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities with the American Heart Association

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife EOE Minorities/Females/Protected Veterans/Persons with Disabilities


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