American Heart Association - Administration Jobs

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American Heart Association RQI Partners - Business Analyst in Wappingers Falls, New York


Business Analyst

Wappingers Falls, NY

Company Overview

“RQI Partners, LLC is a partnership between the American Heart Association and Laerdal Medical. Our company is focused on delivering innovative resuscitation solutions that support our vision to eliminate preventable and unexpected cardiac arrest deaths.

We are passionate about, and dedicated to, helping save lives through programs, products and solutions that are grounded in evidence-based science and educational principles. RQI Partners is committed to continuous learning and a passion for excellence; therefore, we are designing resuscitation quality improvement systems that will dramatically enhance patient outcomes across healthcare systems. We are creating a new standard of care that shifts resuscitation practice from course completion to everyday competence.”


Position Overview:

  • Design, develop and specify business processes, services & work flows according to the business & platform strategies

  • Develop User Stories, User Journey’s, Workflows and Conceptual Prototypes for services, business processes & Programs

  • Conduct User Research to deeply understand internal & external user needs

  • Conduct internal & external User Testing and Validation activities during development and lifecycle management.

  • Manage other designers & business analysts responsibe for specific parts of the RQI Programs


  • Lead development of business processes, services & workflows, from early phase exploration through finished design output. Including

  • User research

  • Ideation & conceptualization

  • Implementation & design detailing

  • Usability studies & product validation

  • User studies and analysis

  • Documentation / presentation / visualization of user needs and requirements

  • Concept sketches and mock-ups

  • Drive development of process maps, work instructions, job aids

  • Work closely with business, operations, program management & product development teams

  • Design specifications

  • User testing and validation


Required Skills and Competencies:

  • Education on Bachelor level within business Analysis, service design or similar, Masters preferred

  • At least 5 years of experience working in a multidisciplinary team

  • Strong leadership skills

  • Enthusiasm for creating the best possible user experiences

  • Good abilities in understanding user needs and transferring this to products and services

  • Good visualization skills, throughout the phases of a development project

  • Experience in planning and execution of user tests and product validation

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2019-5094

Job Family Group Business Operations

Job Category Administrative/Clerical

Location: Wappingers Falls, NY